Privacy Policy

1. Who We Are

Valeri Pilates Fitness Club LLC is the entity responsible for the personal data described in this Privacy Policy, except where a third-party service provider processes data under its own privacy terms.

Studio location: Oxford Gardens, Arjan, Dubai, United Arab Emirates.

Privacy contact: valeripilates@gmail.com / info@valeripilates.com Phone / WhatsApp: [NUMBER]

2. Personal Data We May Collect

We may collect personal data that you provide directly to us or through our booking and payment providers, including:

• Identity and contact information, such as your name, email address and telephone number.
• Account and booking information, including class bookings, attendance history, class packs, memberships and related account activity.
• Transaction information relating to purchases and payments. Full payment-card details may be processed directly by our payment provider rather than stored by VALERI.
• Information you choose to provide in a First Visit profile, health declaration or communication with an instructor, including relevant injuries, pregnancy, physical limitations or other information needed to support safe participation.
• Communications with VALERI, including enquiries, feedback and customer-service requests.
• Marketing preferences, including whether you have agreed to receive promotional communications.
• Technical and website-use information, such as device, browser, IP address, cookie identifiers and interaction data, where collected through our website or analytics tools.

3. How We Use Personal Data

We may use personal data to:

• Create and manage client accounts.
• Process bookings, class packs, memberships, cancellations, freezes and other service requests.
• Process payments and maintain transaction records.
• Provide Pilates classes and related services and support safe participation.
• Communicate about bookings, schedule changes, memberships, payments and customer-service matters.
• Respond to enquiries, complaints and feedback.
• Send marketing communications where permitted and in accordance with your preferences.
• Operate, secure, troubleshoot and improve our website, booking experience and services.
• Maintain records and comply with applicable legal, regulatory, accounting and dispute-resolution requirements.
• Protect the rights, safety and legitimate interests of VALERI, our clients, staff and others.

4. Legal Basis and Consent

Depending on the circumstances and applicable law, we may process personal data where it is necessary to provide a service or perform our obligations to you, where you have given consent, where processing is required by law, or where another lawful basis applies.

Where we rely on consent, you may withdraw that consent, subject to applicable law and any processing that remains necessary on another lawful basis.

5. Health and Other Sensitive Information

Certain information you voluntarily provide about injuries, pregnancy, medical conditions or physical limitations may be sensitive personal data.

We will seek to collect only information reasonably necessary to support safe participation and appropriate service delivery. Access should be limited to staff or instructors who need the information for that purpose.

Where required, VALERI may ask you to complete a separate health declaration, informed consent or liability waiver.

6. Booking, Membership and Payment Providers

VALERI intends to use a third-party studio management and booking platform, such as Glofox, Mindbody or another provider, for functions including bookings, memberships, payments and client accounts.

These providers may process personal data on VALERI’s behalf and/or under their own terms and privacy policies, depending on the service and configuration.

Payment processing may also be provided by third-party payment processors. VALERI does not intend to store full payment-card details where those details are handled directly by an authorised payment provider.

7. Other Parties We May Share Data With

We may share personal data only where reasonably necessary with:

• Booking, membership and payment service providers.
• Website hosting, analytics, communications, email, CRM and other technology providers used to operate VALERI.
• Professional advisers, such as lawyers, accountants or insurers, where necessary.
• Government authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.
• A successor or relevant party in connection with a reorganisation, sale or transfer of all or part of the business, subject to appropriate safeguards.

We do not sell personal data.

8. International Data Transfers

Some third-party service providers may store or process personal data outside the United Arab Emirates.

Where personal data is transferred internationally, VALERI will seek to ensure that the transfer is handled in accordance with applicable UAE data protection requirements and appropriate safeguards.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes and meeting legal, accounting or regulatory obligations.

Retention periods may vary depending on the type of data and the reason it is held. When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

10. Data Security

We take reasonable organisational and technical measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No website, app, transmission or storage system can be guaranteed to be completely secure, and clients should also take reasonable steps to protect their account credentials.

11. Your Privacy Rights

Subject to applicable UAE law and any relevant exceptions, you may have rights relating to your personal data, including rights to obtain information about processing, request access or transfer, request correction of inaccurate data, request deletion in certain circumstances, restrict or object to certain processing, and withdraw consent where processing is based on consent.

To make a privacy request, contact us at valeripilates@gmail.com / info@valeripilates.com. We may need to verify your identity before completing a request.

12. Marketing Communications

Where permitted, VALERI may send news, offers, studio updates or other marketing communications.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting VALERI.

Opting out of marketing does not prevent us from sending service-related communications that are necessary for your bookings, memberships, payments or account.

13. Cookies and Analytics

Our website may use cookies and similar technologies for essential website functions, security, preferences, analytics and, if introduced, marketing.

Where required, we will provide appropriate cookie information and consent choices. The exact cookie notice should be updated once the website’s final analytics, advertising and third-party tools are confirmed.

14. Third-Party Links and Services

Our website or booking journey may contain links to or integrations with third-party websites, apps or services. Those third parties may have their own privacy policies and practices.

We encourage you to review the privacy information provided by any third-party service you use.

15. Children and Minors

VALERI is primarily intended for adult clients. If VALERI introduces classes or services for minors, additional consent and privacy procedures may apply, including parental or guardian consent where required.

Specific age requirements for any youth or teen offering will be communicated before such services are launched.

16. Photography and Social Media

VALERI may create photography or video content in the studio or at events. Where identifiable clients are the focus of promotional content, VALERI will seek appropriate permission before using that content for marketing purposes.

Clients may also voluntarily tag VALERI or share content with us through social media. Any reposting or use by VALERI will be handled in accordance with the permissions applicable to that content.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, service providers or legal requirements.

The current version will be published on the VALERI website with the date of the latest update.

18. Contact Us

If you have questions about this Privacy Policy, how VALERI handles personal data, or wish to exercise a privacy right, please contact:

Valeri Pilates Fitness Club LLC Oxford Gardens, Arjan, Dubai, United Arab Emirates Email: valeripilates@gmail.com / info@valeripilates.com Phone / WhatsApp: [NUMBER]