Terms & Conditions

1. Bookings

All classes and sessions must be booked in advance through VALERI’s designated booking platform and are subject to availability.

Clients are responsible for ensuring that their booking details are correct and for managing their bookings through their client account.

2. Class Cancellations

Classes may be cancelled or rescheduled without charge up to 12 hours before the scheduled start time.

If a cancellation is made less than 12 hours before the class, the class credit will be deducted from the client’s class pack or membership. No additional late-cancellation fee will be charged.

3. No-Shows

If a client does not attend a booked class and has not cancelled it at least 12 hours in advance, the class credit will be deducted. No additional no-show fee will be charged.

4. Class Packs

VALERI class packs have the following validity periods:

• 5 Classes — valid for 1 month
• 10 Classes — valid for 2 months
• 20 Classes — valid for 3 months

The validity period begins on the date of the first class used from the package. A class pack must be activated within 30 days of purchase.

All classes must be used within the applicable validity period. Any unused classes remaining after the expiry date will be forfeited.

Class packs cannot normally be paused, frozen or extended. An extension may be considered in documented medical circumstances or other exceptional circumstances, at VALERI’s discretion.

5. Memberships

VALERI memberships provide a specified number of classes per monthly billing cycle.

Memberships renew automatically each month using the payment method associated with the client’s account unless cancelled in accordance with Section 6 below.

There is no minimum membership commitment unless clearly stated otherwise at the time of purchase.

The recurring nature of the membership and automatic monthly renewal will be clearly displayed at the time of purchase.

Membership classes must be used within the applicable monthly billing cycle. Unused membership classes do not roll over to the following month and expire at the end of each billing cycle.

6. Membership Cancellation

A membership may be cancelled at any time by submitting a cancellation request at least 7 days before the next billing date.

Where technically supported by VALERI’s booking platform, clients will be able to submit the cancellation request through their online account or app. If online cancellation is not available, VALERI will provide a clear alternative cancellation method.

Once a cancellation has been processed, no further membership payments will be charged. The membership remains active until the end of the billing period already paid for, and any remaining class credits may be used until that period ends.

Cancellation requests received less than 7 days before the next billing date may take effect from the following billing cycle.

7. Membership Freeze

A membership may be frozen once during any 12-month membership period for up to 30 consecutive days.

Freeze requests must be submitted in advance.

During an approved freeze, membership access and billing will be adjusted in accordance with the capabilities of VALERI’s booking and payment platform.

Additional freezes may be considered in documented medical circumstances or other exceptional circumstances at VALERI’s discretion.

8. Refunds

Class packs, memberships and individual sessions are non-refundable, except where a refund is required under applicable law.

Unused or partially used packages and memberships are not eligible for cash refunds.

Where VALERI is unable to provide a purchased service, VALERI may, depending on the circumstances, offer a replacement class, account credit, extension or refund.

9. Transfers and Sharing

Class packs, memberships and individual class credits are personal to the client who purchased them. They are non-transferable and may not be shared, resold or transferred to another person.

10. Introductory Offers

Introductory offers, including the VALERI First Class and any new-client offers, are available only to eligible first-time clients unless otherwise stated.

Introductory offers are personal, non-transferable and may be purchased only once per client. Any specific validity period or additional conditions will be displayed at the time of purchase.

11. Private and Semi-Private Sessions

Private and semi-private sessions must be booked in advance and are subject to instructor and studio availability.

The same 12-hour cancellation policy applies unless otherwise stated at the time of booking. Cancellations made less than 12 hours before the scheduled session and no-shows will result in the session being forfeited.

12. Late Arrivals

Clients are encouraged to arrive before the scheduled class start time.

For safety reasons, clients arriving late may not be permitted to join a class once it has started, particularly where the instructor determines that joining late could disrupt the class or compromise safety.

If entry is refused due to late arrival, the class may be treated as a late cancellation and the class credit may be forfeited.

13. Health and Safety

Clients are responsible for informing VALERI and their instructor of any injury, medical condition, pregnancy, physical limitation or other relevant circumstance that may affect their ability to participate safely.

Participation in Pilates and other physical activity involves inherent risks. Clients should seek appropriate medical advice before participating if they have concerns about their health or ability to exercise.

VALERI may require clients to complete a separate health declaration, informed consent and/or liability waiver before participating in classes or sessions.

14. Class Schedules and Instructors

VALERI reserves the right to make reasonable changes to class schedules, instructors and class formats where necessary.

Where VALERI cancels a class, the relevant class credit will be returned to the client’s account or otherwise restored.

15. Prices and Payments

Current prices are displayed on the VALERI website and/or booking platform.

VALERI may change its prices from time to time. Any price changes affecting recurring memberships will be communicated before they take effect, in accordance with applicable requirements.

All payments must be made through VALERI’s approved payment methods.

16. Third-Party Booking Platform

VALERI may use a third-party studio management and booking provider, such as Glofox, Mindbody or another provider, to manage bookings, memberships, payments and client accounts.

Use of those services may also be subject to the relevant provider’s own terms and privacy policies.

17. Personal Belongings

Clients are responsible for their personal belongings while visiting the studio. VALERI is not responsible for loss, theft or damage to personal belongings except where liability cannot legally be excluded.

18. Studio Conduct

VALERI is committed to providing a welcoming, respectful and comfortable environment.

Clients are expected to treat instructors, staff and other clients with respect. VALERI reserves the right to refuse service or terminate a membership in cases of abusive, threatening, discriminatory, unsafe or seriously disruptive behaviour, subject to applicable law.

19. Changes to These Terms

VALERI may update these Terms & Conditions from time to time. The current version will be published on the VALERI website with the date of the latest update.

Material changes affecting an active recurring membership will be communicated where appropriate or required.

20. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.

Nothing in these Terms & Conditions limits any rights that cannot legally be excluded or restricted under applicable consumer protection law.

21. Contact

For questions regarding bookings, memberships, cancellations or these Terms & Conditions, please contact:

Valeri Pilates Fitness Club LLC Oxford Gardens, Arjan, Dubai, United Arab Emirates Email: valeripilates@gmail.com / info@valeripilates.com Phone / WhatsApp: [NUMBER]